14 Day Return Policy
Our customers are very important to us. If you are not satisfied for any reason with your merchandise, you may return it to us within 7 days from the day your order is received (see details below). We will give you the choice of exchanging your returned items for other merchandise, crediting your account towards future purchases, or refunding your credit card.
The only cost to you would be the shipping fees plus a 15% restocking fee. Below are the conditions for a refund.
If you wish to return your order, please send us an email. Please ensure that you have read the following before emailing us:
• Merchandise must be returned in the original packaging.
• All original packaging, poly bags, display boxes and hang tags must be included.
• The customer is responsible for all shipping charges.
• We are not responsible for the package until it arrives in our warehouse. For this reason, we highly recommend that you purchase insurance for your package and have a tracking number before you ship it back to us.
If you place an order with us and decide to cancel it while it is in route to you, you will be responsible for all shipping fee’s. Once a package has been shipped it is subject to shipping fees both to and from your location. Canceled orders are also subject to a 15% restocking fee. If you have any questions please feel free to contact us before sending back your merchandise.
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
The time frame of an order delivery is divided into two parts:
Processing time: 3-7 Days
Shipping time: 14~30 Days
Shipping methods: YunExpress
Shipping fee: Please refer to the freight calculation page https://www.yunexpress.cn/
Note: Affected by Covid-19, there will be some delay on the delivery.